Your privacy

POPIA Notice

Name: The Paxton Hotel
Address: Carnarvon Place, Humerail, Gqeberha, Eastern Cape, 6001, ZA
Telephone: +27 41 585 9655
Price range: R1 575 – R3 165 per room per night

The Paxton Hotel, Gqeberha.

This notice explains how The Paxton Hotel collects and uses your personal information, as required by section 18 of the Protection of Personal Information Act 4 of 2013 (POPIA). It applies when you visit our website, make an enquiry, book a stay or a function, or stay with us.

Who we are

The responsible party is Knight Street Properties (Pty) Ltd, registration number 1993/001534/07, trading as The Paxton Hotel, Corner Beach Road and Carnarvon Place, Humerail, Gqeberha, 6001, South Africa.

Our Information Officer

Werner Peterseil is our registered Information Officer. Email private@paxton.co.za, call +27 41 585 9655, or write to P O Box 13737, Humewood, Gqeberha, 6013.

What we collect

Contact details: your name, email address, phone number and, for functions, your organisation.
Booking details: arrival and departure dates, number of guests, room preferences and special requests.
Identity and payment details needed to check you in and settle your account, as required by law and our Terms & Conditions.
What you tell us in an enquiry, an email or our website chat assistant.
Website usage data, such as pages viewed, device and browser, collected with cookies only if you accept them.

Why we collect it

To respond to your enquiries and quotes.
To make, manage and honour your reservation or function booking.
To meet legal duties, such as guest registration, tax and accounting records.
To keep our guests, staff and property safe and to prevent fraud.
To understand how our website is used and improve it, if you have accepted analytics cookies.
To send you news and offers, only if you have agreed. You can opt out at any time.

Supplying your details is voluntary, but without them we may not be able to reply to you or confirm a booking.

Who we share it with

We share personal information only with service providers who help us run the hotel and this website, under agreements that require them to protect it. These include our online booking engine and payment providers, our email delivery provider for website enquiries, our website host, Google Analytics (only with your consent) and our website chat assistant. We may also disclose information where the law requires it.

Information sent outside South Africa

Some of these providers store data outside South Africa, including in the United States and the European Union. We only use providers that are bound by data protection laws or agreements offering protection comparable to POPIA, as section 72 of POPIA requires.

Cookies

Our website only loads Google Analytics after you click Accept in the privacy notice. If you decline, no analytics cookies are set. You can change your choice at any time with the Privacy settings link at the foot of every page.

How long we keep it

We keep personal information only as long as we need it for the purpose it was collected, or as long as the law requires us to keep records. After that we delete or de-identify it.

How we protect it

We use reasonable technical and organisational measures, including restricted access, secure transmission and secure storage, to protect your information against loss, damage and unauthorised access. If we believe your information has been accessed without authorisation, we will tell you and the Information Regulator.

Your rights

Under POPIA you have the right to:

ask whether we hold personal information about you, and request a copy;
ask us to correct or delete information that is inaccurate, out of date, excessive or unlawfully obtained;
object to us processing your information, including for direct marketing;
withdraw any consent you have given; and
complain to the Information Regulator.

To use any of these rights, contact our Information Officer at private@paxton.co.za. The prescribed forms are included in our PAIA & POPIA Manual, linked at the foot of every page.

The Information Regulator

If you are not happy with how we have handled your information, you may complain to the Information Regulator (South Africa): website www.inforegulator.org.za, email POPIAComplaints@inforegulator.org.za.